Data retention policy
In force from 25 October 2026 · last updated 31 October 2026 (operator details)
1. While the account is in use
We keep everything the shop enters for as long as the account is in use.
2. After a subscription or trial ends
The data stays, read-only, so the owner can download it or come back. About 11 months (335 days) after the shop's access ended, if it has not paid since, we e-mail the owner that the data will be erased in 30 days. If it still has not paid by then, we erase the shop's personal data: the names, phone numbers, e-mails, addresses, measurements and notes of its customers, staff and suppliers, its photos and files, messages, and the bank details of its payout accounts. The shop is closed and its phone numbers are freed. The figures stay without personal details: bills, payments, refunds, wallet records, stock movements and the audit log. Egyptian tax law expects financial records to be kept for five years.
3. Erasing earlier, on request
The owner can ask support to erase the shop at any time. We confirm the request with the owner, ask them to withdraw any wallet balance and finish any open withdrawal, and erase within 30 days. Demo shops are never erased this way.
4. Backups
Database copies: hourly copies for 2 days, daily copies for 30 days, copies before each update for 30 days, monthly copies for 6 months. Server settings for 90 days. Copies of uploaded files: a file deleted on the server leaves the backups at the next monthly clean-up after it is 35 days old, so within about two months. So erased data is gone from every backup within 6 months. Backups are encrypted and protected against early deletion.
5. Sign-in records
Codes requested and sign-in events are deleted after 12 months. The audit log is kept with the account; its addresses are removed when the shop is erased.
6. Shop computers
The Windows app keeps an encrypted copy of the shop's working data on the computer. It stays there until the app is removed; a computer that is unlinked or whose shop is erased can no longer reach the account.
7. A shop's customers
Customers who want their data removed should ask the shop; the shop can delete or correct their record from its dashboard.
Legal information
Monaasba (مناسبة) is a platform owned and operated by the establishment «هاي ستيل», a sole proprietorship owned by Ahmed Magdy Abdelzaher Hassan Abdallah (احمد مجدي عبدالظاهر حسن عبدالله). Commercial registration no. 58636 (Tanta commercial registry office), tax registration no. 779-642-465. Address: Quhafa, next to Al-Ghufran cemetery, Tanta, Gharbia, Egypt. E-mail: support@monaasba.com, WhatsApp +20 111 064 4592.