Refund policy
In force from 25 October 2026 · last updated 31 October 2026 (operator details)
1. Subscriptions paid to Monaasba
A paid period is not refunded, in whole or in part, once it has started; you keep full access until it ends. Exceptions, refunded in full including the fee: a payment charged twice or by mistake, and money paid for a period Monaasba could not provide because it ended the service for reasons that are not the shop's fault (refunded for the whole months left). A bank transfer claim that we reject is never activated; tell us and we return the money to the account it came from.
2. Money a shop collected from its customers
Each shop sets its own return and cancellation rules for its customers and decides refunds itself, from the bill in its dashboard. A refund of an online payment goes back through Paymob to the card or wallet that paid, and is taken from the shop's Monaasba wallet; it needs enough balance. Banks usually show it within 5 to 14 working days. Fees on the original payment (Paymob's and Monaasba's) are not returned to the shop when it refunds. A shop can limit how much each role may refund.
3. A customer charged twice
If a customer is charged twice for the same checkout, the second charge is not counted against the bill; our team is alerted and refunds it in full, with no fee to the shop or the customer.
4. Disputes and chargebacks
If a customer disputes a payment with their bank, the disputed amount may be held from the shop's wallet until the bank decides; we ask the shop for its evidence (bill, delivery, signature).
5. Withdrawals
The withdrawal fee is kept once the transfer is made. If a transfer fails, the full amount and its fee go back to the shop's wallet.
6. How to ask
support@monaasba.com or WhatsApp +20 111 064 4592, with the bill or payment number. We answer within 3 working days and refund within 14 days of confirming.
Legal information
Monaasba (مناسبة) is a platform owned and operated by the establishment «هاي ستيل», a sole proprietorship owned by Ahmed Magdy Abdelzaher Hassan Abdallah (احمد مجدي عبدالظاهر حسن عبدالله). Commercial registration no. 58636 (Tanta commercial registry office), tax registration no. 779-642-465. Address: Quhafa, next to Al-Ghufran cemetery, Tanta, Gharbia, Egypt. E-mail: support@monaasba.com, WhatsApp +20 111 064 4592.